Frequently Asked
Questions
What payment options do you accept?
We accept all major Visa and Mastercard debit/credit cards securely processed via XPay, direct Bank Transfer (IBFT), and Cash on Delivery (COD).
Is my online card payment secure?
Yes. Your transactions are handled via an encrypted 256-bit SSL gateway certified by licensed payment aggregators compliant with PCI-DSS standards. We never view or store your card numbers or CVV.
Do you charge for shipping?
No. Shipping is free on all orders across Pakistan.
How long does delivery take?
Orders are processed within 24 to 48 business hours. Delivery then takes 2 to 4 working days in major cities (Karachi, Lahore, Islamabad/Rawalpindi) and 3 to 6 working days in other cities and regional areas.
Do you confirm Cash on Delivery orders?
Yes. Our team confirms COD orders by phone call or WhatsApp before dispatch, so please keep your phone reachable after ordering.
How do I track my order?
As soon as your package leaves our fulfillment facility, you will receive a tracking link via SMS/Email from our logistics courier partner.
What if I receive a broken or wrong product?
Please reach out to our customer support within 48 hours of delivery with photos/videos of the damaged or wrong item. We will dispatch a replacement at no extra cost, or issue a refund if the product is out of stock.
Can I cancel my order?
Orders can be canceled free of charge before they are handed over to our courier partner. Once an order has shipped, it must be handled through our Return & Refund Policy.
How long do refunds take?
Card payments made via XPay are reversed to your bank account or card within 5 to 10 working days. COD and bank transfer orders are refunded by IBFT or banking wallet within 3 to 5 business days of return clearance.
How can I contact you?
Email: order@herbnglow.com | Call/WhatsApp: +92 98765 43210 | Mon to Sat: 9:30 AM – 6:30 PM PKT.