Privacy Policy

Last Updated: October 2026

At HerbNGlow, accessible via https://herbnglow.com, the privacy of our visitors and customers is of utmost importance. This Privacy Policy outlines the types of personal information that is collected and recorded by HerbNGlow and how we use and safeguard it.

1. Information We Collect

When you browse our website, place an order, or contact customer support, we may collect the following details:

Name, phone/WhatsApp number, and email address.
Shipping and billing addresses.
IP address, browser type, device information, and site interaction data via secure cookies.
Payment transaction metadata (Please note: All sensitive payment card details are encrypted and securely processed directly through our licensed payment partner, XPay. We do not store credit/debit card numbers or CVV codes on our servers).

2. How We Use Your Information

We utilize the collected information to:

Process, fulfill, and deliver your orders accurately.
Contact you by call, WhatsApp, SMS, or email to confirm Cash on Delivery orders and share order and delivery updates.
Provide order confirmation, invoice tracking, and customer support.
Prevent fraudulent transactions and maintain PCI-DSS compliant payment security standards.
Comply with applicable commercial, tax, and legal requirements.

3. Data Protection & Sharing

HerbNGlow does not sell, trade, or rent personal identification information to third parties. Information is only shared with trusted third parties strictly necessary for order delivery (courier partners) and payment processing (authorized payment gateways like XPay), or with authorities where required by law. All data transmission is secured through 256-bit SSL encryption.

4. Cookies

Our website uses cookies to remember items in your shopping cart, keep your checkout working properly, and analyze website performance. You can manage or disable cookies through your browser settings; however, some parts of the website may not function correctly without them.

5. Data Retention

We keep your personal information only for as long as necessary to fulfill orders, provide support, and meet our tax, accounting, and legal obligations.

6. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us using the details below. We will respond within a reasonable time, subject to any legal record-keeping requirements.

7. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the updated date shown at the top.

8. Contact Us

For privacy-related questions or data requests:

Email: order@herbnglow.com
Phone/WhatsApp: +92 316 4990166
Website: https://herbnglow.com